@mastersthesis{Leiner2022,
  author      = {Helmut Josef Leiner},
  title       = {Next Generation von CRM-Systemen},
  type        = {masterthesis},
  pages       = {355},
  school      = {FH CAMPUS 02 (CAMPUS 02 Fachhochschule der Wirtschaft)},
  year        = {2022},
}