@mastersthesis{Davidson2020,
  author      = {Amanda Davidson},
  title       = {The use of formal service design processes in service innovation},
  type        = {masterthesis},
  pages       = {V, 74},
  school      = {FH CAMPUS 02 (CAMPUS 02 Fachhochschule der Wirtschaft)},
  year        = {2020},
}