@mastersthesis{Kahr2024,
  author      = {Larissa Kahr},
  title       = {Steigerung der Kund*innenzufriedenheit durch Chatbots},
  type        = {masterthesis},
  pages       = {VIII, 88, A-10},
  school      = {FH CAMPUS 02 (CAMPUS 02 Fachhochschule der Wirtschaft)},
  year        = {2024},
}