@mastersthesis{Freyler2017,
  author      = {Wolfgang Freyler},
  title       = {Process Scorecard f{\"u}r mittelst{\"a}ndische Dienstleistungsunternehmen},
  type        = {masterthesis},
  pages       = {IX, 90},
  school      = {FH CAMPUS 02 (CAMPUS 02 Fachhochschule der Wirtschaft)},
  year        = {2017},
}