@mastersthesis{Fuernschuss2019,
  author      = {Birgit F{\"u}rnschuß},
  title       = {Boosting Online Customer Experience},
  type        = {masterthesis},
  pages       = {XI, 111, A-35},
  school      = {FH CAMPUS 02 (CAMPUS 02 Fachhochschule der Wirtschaft)},
  year        = {2019},
}