@article{JesenkoThalmann2023,
  author    = {Berndt Jesenko and Stefan Thalmann},
  title     = {Analysing the Introduction of Data-Driven Service Innovation Processes},
  journal   = {SMR - Journal of Service Management Research},
  series    = {Stages of Implementation, Success Factors, and Prerequisites},
  volume    = {7},
  number    = {1},
  pages     = {39 -- 51},
  doi       = {10.5771/2511-8676-2023-1-39},
  year      = {2023},
}