@mastersthesis{Gabor2019,
  author      = {Jennifer Gabor},
  title       = {Konzept zur Kundenbindung durch Service Excellence im Key Account Management},
  type        = {masterthesis},
  pages       = {X, 142, A-30},
  school      = {FH CAMPUS 02 (CAMPUS 02 Fachhochschule der Wirtschaft)},
  year        = {2019},
}